Conflict Management Business Maniya

Disagreement between two groups brings/ creates inter-group conflict. When conflict arises between two groups, it affects negatively in the relation of these groups. Doing behavior with each other of groups changes. One group takes another group as opponent. They reach on the situation of wining others. Environment without co-operation creates between them. Problems seem in co-ordination. They show covert and overt behavior with each other. This behavior may be normal and dangerous. Normally, groups show these types of behavior in conflict.

a) Dissatisfaction: At the starting level of conflict one group shows dissatisfaction on activity, decision and assumption of next group. They take their mind towards bad activities of opponent only and don’t go attention towards good works.
b) Disagreement: Together with increasing level of conflict, the relation between them decreases. Misunderstanding between them increases in different conditions. At that time, one group keeps different view in decision and work of other groups. In this way disagreement increases between them.
c) Overt Questioning: With the increasing level of conflict, one group easily starts to ask questions towards other groups’ activities. So that, third party also gets information about conflict. They practices to give information to outsides by overt questioning.
d) Challenging: Together increasing inter-group conflict, the mutual behavior of groups become hard and hard. They start to give challenge that the work done and decision made by them are right.
e) Verbal Attacks: As the result of conflict they start to scold to others. They start to return answer in loud sound. They present verbal attacks by the help of facts and proofs.

Like above, other different types of behavior also can be seen at the time of conflict of groups in organization. Other behavior shown in groups are Threat and Ultimatum, Aggressive Physical Attacks, Overt Destroy etc.

Conflict in group does not remain same. The environment of organization is changeable. With the changing environment, the relation between groups also changes. Like that, it also comes change in inter-group conflict. In this way, change seems in nature, form and size of conflict. This is called dynamics of inter-group conflict. Conflict brings change in relation of two groups. Following types of changes are seemed due to inter-group conflict.

Learning and Business organization are closely interrelated. We know that, the child at the bearing time has not learnt anything. He learns slowly. So that, learning is very much important for business organization. The behavior of person is changed by learning. There are many persons involved in an organization. Learning changes the behavior of persons and then the behavior of business organization also take certain form. Thus, the business organization should provide good opportunities to learn good matters. So that, learning is defined as the way which changes permanently the behavior of employees in business organization. That’s why learning is essential in business organization to change the behavior of workers. Learning is that types of feelings including pure subject, without it men can’t make their life civilized and successful. So that, men of business organization spend half of life on learning. Relation and significance can be shown following ways:

1. Relation and Significance with Organization: Organization can’t ahead without developing skill and knowledge of manager and employees. In the age of globalization and changing environment there is necessity to make competent the manager and employees. And which is only possible by learning. So that learning and organization have deep relation.

2. Relation and Significance with Manager: Manager is responsible of his and employee's work. Learning may be the tools to control and develop employees. By the help of learning manager can prepare the worker with good skill for future and present. He can operate training according to learning. In this way, learning is also related with manager of business organization.

3. Relation and Significance with Employees: The employees of business organization change their behavior by the help of learning. Determinants of individual behavior like; view, belief, value, feeling, motivation….etc. are used in suitable way by the help of learning. Person develops his skill, knowledge, efficiency and power by learning. So that the learning has good relation with different aspects of business organization.

In this way, learning is related with all sectors of business organization closely. The country which uses large numbers of learning, the opened business organization can improve operational effectiveness.

Communication is the process of transfer message/ ideas/ notices in systematic ways. So that receivers understand what sender wants to make understand to receivers. In general language, communication is the exchange of information or message in between two or more than two persons. Communication plays vital role in direction, co-ordination and conflict management. A good manager should have capacity to flow message to related persons in required level.

There are different tasks of communication in organization. It plays effective role while operating managerial activities and solving intergroup conflict. Communication provides input to the members of organization to perform right work, in right time with right way. Its functions can be denoted as follows:

1. Information Flow: Organization can’t be operated without flow of information. In success of organization and regular operation of task, organization needs information. And communication provides all these information to related persons and places.

2. Helps to Management: All managerial activities and programmes are run by the help of information. For directing, controlling, co-coordinating, motivating, leading and other matters there must be communication.

3. Environmental Adoption: Organization must keep good relation with the factors of internal and external environment for success of organization. To keep information and make decision about factors of external environment like; society, shareholder, government, customer, agent, competitor etc, Communication plays vital role.

4. Increases Productivity: Productivity and communication are interrelated matter. Problem solving and persuasion play vital role to increase productivity. Required information for these two matters is obtained from communication. So that communication is important to increase productivity.

5. Promotes Cohesiveness: Communication not only flows the messages, it links the works and group members. In this way linkage makes the workers cohesiveness towards the organizational goals. So that, communication is needed to increase cohesiveness.
In this way, there are other many functions of communication like; Improve Human Relation, Solves Inter-Group Conflict, Emotion Expression, Control the Activities etc.

There are different causes and sources of conflict in organization that we know. Conflict is not only negative, it is also positive in nature. The conflict which affects positively to organization is positive conflict and the conflict, which has negative effects towards organization, is negative conflict. It should be solved quickly. And approaches to conflict resolution are as follows.
1. Problem Solving: The managed method of problem solving can be applied to solve conflict. For this, the related members are brought face-to-face for open orientation. After that, real problem is identified and tried to solve. In mutual orientation, all aspects of conflict keep their idea, view and desire according to this matter conflict is solved. In this case, help of consultants and facilitator can be taken.
2. Super Ordinate Goals: Next important measure to manage conflict is super ordinate goals. In this method, organization prepares new super ordinate goals of two related party. Then conflict disappears automatically.
3. Expansion of Resources: Specially, conflict becomes on the topic of resources allocation. At that time, organization should try to allocate the resources in required level, then conflict will disappear slowly.
4. Avoidance Technique: In this method two strategies are applied. First is not to bring out the conflict of different persons. And second, Solutions are collected without giving any information to the related members and conflict will be far.
5. Compromise: Compromise is another important method to solve conflict. In this method, both aspects get something and try to lose something. There is one saying that “to get something, something should be loose”. Like this, by collective bargaining both aspects go to agreement and conflict finishes.
In this way, there are other many measures to solve conflict. For eg. Smoothing, Altering the Human Variables, Altering the Structural Variables, Authoritative Command….etc are other important measures to manage conflict.

Conflict stimulation is also a measure to solve conflict. In traditional concept, conflict was taken as dangerous factor. But in modern concept, conflict is not taken as dangerous all time. Nowadays, some institutes create conflict to find new way and for innovation. If there is not created conflict in institute, manager should think that there is some mistake. That’s why conflict is index of development. So that while solving the conflict, it is necessary to create the conflict. While creating conflict, following methods should be applied;

1. Use of Communication: Communication encourages and discourages the conflict. So that, while creating conflict in required level unclear message should be sent. Threatened and challenge to the workers also a measure to create conflict.

2. Bringing in Outsider: Conflict also can be created by entering members with different background, value, view and managerial skill. The discussion with the person with different background helps to find new way. In this way, orientation with different members from outsides provides creative way at last.

3. Restructuring the Organization: By changing current design of organization, functional conflict can be created. With the help of restructure, the size of organization is changed. In this way with the help of restructure different difficulties and problems are solved in current situation.
4. Appointing a Devil’s Advocate: Appointing a Devil’s Advocate, the organization also can create the conflict. This types of person solves the problems differently of the members of organization. He works as conflict motivator. If he has good skill, knowledge and mind, can be good advocator of organization.

There are other many methods to create conflict for eg. Removing the person from work, making disagreement with group, Organization and Helpers and Changing the rules, regulation and policy, conflict can be created. In this way, while managing conflict, organization should create conflict in required level.

1. Competition of resources: There are scarce sources in organization. And scarce sources are distributed to different groups of organization. But all group press for sufficient budget, place, supply, worker and helpers. At that time disagreement arises and takes form of intergroup conflict.

2. Task factors: Organization ought to co-ordinate all task of groups available in organization. While coordinating different factors come and it fails to co-ordinate due to task dependence, task ambiguity and differences in work orientation.

3. Status struggle: If a group tries to improve in their activities, next group have fear of status that they will get good status in organization. And other groups start different practices to fail improvement of related group. Then there is created conflict.

4. Reward conflict: Reward system is also a source of intergroup conflict. In fact, the reward system motivate the workers. But when the workers take reward negatively it brings conflict in organization. If there is inequity in reward system and the company leave to provide the reward, which was provided previously. In this situation also intergroup conflict takes place.

5. Organizational change: Organizational change is the changing in design of organization. In this way while changing the design of organization duties and responsibilities of groups are also changed. At that time, if the groups take change negatively, it creates the conflict.

6. Organizational climate: Organizational climate means the quality of task environment. While making quality task environment, if organization can not create mutual interest, climate of trust, autonomy related to task and open communication, it creates intergroup conflict.

In this way, there are other different types of sources of intergroup conflict like: Lack of communication, distrust between group, unequal distribution of power and authority etc.