Conflict Management Business Maniya

The process of encouraging the human resources to perform organizational activities very well is called motivation. Motivation increases desire and want to perform work internally of the human resources. It encourages the internal desire of employee to work punctually in organization.

The employees should perform their responsibility and workload effectively to achieve organizational goals. To work effectively the employees need two factors. They are: ability and willingness. It can be show by this formula.
Productivity = Ability × Willingness

Training and development increase the skill and efficiency of employees. Like this motivation encourages the willingness to work of employees. In this way, above formula can be modified as:
Productivity = Capabilities × Motivation

The word motivation came from English word ‘motive’. Its word meaning is to create willingness to work in persons. Man has his own desire and willingness. If his desire is completed while working then automatically his desire goes towards work. That is real motivation. After developing the skill and qualification employees need effective motivation. Then after, they perform their own work happily. In this competitive age maximum productivity should be obtained to achieve organizational goals. For this motivation is essential. In this way motivation play vital role to get organizational goals and objectives.

Learning is the change in behavior. The person gets information about new knowledge and technology on the basis of his experience. As the result the person brings change on his behavior is called learning. Different factors affect the learning. They are as follows.

We know that, world is changeable. Rapid change and development can be seen in technological sectors. Large number of change is becoming in the sector of information and communication of technology. The method exchanging information by meeting face to face is going to be replaced by modern and scientific means of communication. For eg. Telephone, Mobile, Message, E-mail, Internet….etc. can be taken. In this situation, different issues have been seen. The major issues seen in present condition are as follows:

a) Electronic Communication: There is rapid development in communication technology. Together direct talking, Fax, E-mail, Internet, Pager, Video, Conference, Voice Message, Cellular Phone, Plam-sized, Personal communitor, Telephone….etc. are used to exchange information. So that, it is challengeable to manage communication.
b) Cross Culture: Development of communication has made the world a global village. In this age of globalization, information is exchanged in between the persons with different culture. In this way, while communicating, different challenge has been seen. It has been added complexity on communication process due to different language, pronunciation and concept.
c) Words Modification: With the development in culture and language, people are starting to use new-new words. So that there has been seeing problems of understanding information.
d) Gender in Communication: Nowadays, females are engaged with different organization and institutions by going out from house. Due to gender, different barrier has been emerged in communication between male and female.
e) Privacy in Communication: There is not certain limitation to keep secrete the information in communication. Due to technological development, organization has been feeling difficult to keep secrete the information.
All these are issues emerged due to technological development in communication.

In this changeable world, there comes continuous change in internal and external environment of organization. Organization should be improved and modified according to changing environment. Then organization can be taken ahead successfully in this competitive environment.

Specially, change is natural law. To adjust with the change in nature or environment, there should be changed in different aspects of organization. In this way, the act of modification in method, process, person, group and organization according to changing environment is known as organizational change. In organizational change, the responsibility, duty and behavior also should be changed, so that employees resist changing. Some causes of employees resist to change are given below;

a) Security Risk: Employees risky about change brought in organization. They think that, work can be done or not in changed situation. Due to this types of fear they resist to change.
b) Habit Change: With the changed environment, the employees also should change their habit. So that they resist to change.
c) Fear of Unknown: What types of works should I do? I can work or not? What types of result will come? This types of question answers are unknown. Due to this types of fear they don’t like change.
d) Poor Communication: If there is not facility of effective communication employees do not get knowledge about change and do not get information about benefit. In this case, employees resist to change.
e) Lack of Involvement: If organization can not involve the employees in managerial process, then employees don’t agree with the change of management.
f) Perception of Inequity: If employees perceive that only special employees or group can get benefit with change. In this way, due to perception of inequity, they don’t want change.

Time and situation are changeable in nature. According to the changing time and situation, the method or process of improving and modifying to organization is called organizational development. Organization has its own goals and objectives. Suitable policy and plans are formulated and implemented to achieve pre-determined goals in organization. While implementing plans it may come change in environment. According to the change in environment, organization should improve and develop strategies, design and work process of organization. This called organizational development. To achieve organizational goal effectively, there should be continue development of organization. Some of the approaches to organizational development are given below.

a) Process Consultation: Organizational development is complex and deep process. Process consultation method can be applied for effective work performance. In this method consultant selected from outside gives information about new methods and process. In this way, to make environment adaptation and for behavioral modification consultation process is beneficial.
b) Sensitivity Training: Next method for organizational development is sensitivity training. It is a free training method, in which employees are given chance to interact freely. Employees exchange idea, belief, concept and knowledge mutually in group. In this way, they get chance to learn and bring change in behavior.
c) Survey Feedback: In this method a survey is done including all work process. Information is collected by using questionnaire from each and every group and departments. According to information, it is found weakness and problems of employees. Then useful method and process are learnt to employees by the help of study and analysis.
d) Team Building: Separate team is prepared including experience persons from different sectors. The team studies and analyses the want, weakness, employee and future need and evaluates work performance. According to study and analysis useful method and process are applied.
e) Inter-Group Development: Formal groups are prepared including employees from different departments to change and develop employees’ concept and behavior. Continuous discussion and interaction are done in group. It plays vital role to co-ordinate in organization.
In this way, by the help of organizational structuring and technological change also we can develop the organization. So that, all above methods is key methods for organizational development.

Coming sound of pots from kitchen is normal like that emerging conflict in the organization is also normal situation in present condition. When people/ employees are in group, they mutually perform the task. In organization, while performing task, they interact and discuss with each other. In this situation, appearing conflict due to difference in argues should be taken as natural process. Because in organization we can see many persons with different cast, culture, religions, language, knowledge, skill, view and desire etc. And while working together may appear conflict, it is normal in business organization. In this situation, organization should search different approaches to solve the conflict and apply systematically.

The need of human resource is increasing with the increasing size of organization. In this situation, probability of conflict also increases. It should be managed in proper way. Conflict does not affect negatively all time. Some time conflict also provides benefit to organization. So that, conflict should be controlled if it is more than required level. If there is not any conflict in organization, the manager should provide persuasion to positive conflict. In this way there must be required level of conflict in organization. This is conflict management. So that, conflict has been taken as natural process.